As an RSPO-certified organisation, NBPOL upholds our commitment to transparency by openly dealing with issues. A dedicated grievance procedure ensures we manage incidents in a practical, timely and appropriate manner that is open and transparent for all affected parties. Our sustainability department monitors each request or grievance and conducts internal audits to ensure that corrective action is taken where necessary. We also maintain a dedicated grievance procedure to handle any landowner grievances specifically.
Each site records all registered grievances from internal stakeholders (employees) and external stakeholders (including communities, contractors and NGOs). To effectively manage and handle site grievances, all our operational areas have established communication and consultation guidance. Site managers are responsible for addressing and closing the respective grievances or escalating them to another department. All sites have designated personnel to handle employee welfare issues or concerns, including domestic violence, sexual harassment, sexual assault, and other domestic matters. These officers maintain welfare records and provide counselling and follow-up.
For our grievance procedures, see Polices & Resources.
channels are also available for all stakeholders raise concerns, without fear of retaliation, on any wrongdoing that they may observe in the Sime Darby Plantation Group.
For more information, see: